If your subwoofer keeps disconnecting and reconnecting from your soundbar causing a loss of bass for a second or two every few minutes, we will help you fix that in this article.
This is particularly common with LG soundboards. Sometimes, this issue occurs even after installing the subwoofer for the first time. However, it can occur with any brand, from larger brands like LG to smaller brands like Roku.
So, if your subwoofer is disconnected and reconnecting itself ever so often, take the following steps to fix it.
Quick Troubleshooting Steps
Before going into more detailed steps, we have prepared a quick troubleshooting check that you should go through. Here are the steps:
Very Quick Reboot and Reset Method:
- Turn the soundbar off
- Unplug the soundbar power cord from the power outlet
- Wait 30 seconds
- Reconnect the power cord
- Wait 30 seconds for the system to reboot
if that didn’t fix the problem, try the method below.
Detailed Reboot and Reset Method:
- Turn off the soundbar
- Unplug the soundbar from the power outlet while leaving the subwoofer connected to the rest of the system
- Press the reset button on the subwoofer and hold in for 10 seconds
- Now release – the green light will be flashing (or some other indicator).
- Wait for about 30 seconds and then turn the subwoofer back on
- Now wait for the connection and see what happens
If that didn’t work, carry on to the detailed steps below.
1. Check The Source Device
This way, you will make sure the issue is with the subwoofer and not the device you’re listening to.
For instance, if the sound only drops out when you are watching a Blu-ray movie, then the issue is with the connections or the Blu-ray player or the Blu-ray player itself, not the subwoofer.
2. Check Connectivity Issues
First, confirm the subwoofer is in the range of the soundbar if your devices use wireless communication.
Check what the range of your soundbar is and check how far the subwoofer is away from it.
Also, you need to ensure that the sub is not too close to the router. move it to about at least 8 feet away from the router and move it closer to the soundbar.
You want to do this because the signal from the router may interfere with the signal between the soundbar and sub.
In fact, it is a generally good idea to keep all your WiFi equipment at least 20 feet from the speaker system. However, remember, the maximum wireless signal transmission distance is about 33 feet.
You should also ensure that your subwoofer is moved further away from devices that may be emitting wireless signals and RF waves such as microwave ovens, cell phones, WIFI, Bluetooth devices, etc.
What If Your Media Room Is Small?
If your home theater or media room is very small and you cant move the devices far away from each other, there are alternatives.
One easy DIY method is to wrap aluminum foil around the speaker’s side of the modem or WiFi router. This will block the WiFi signal and allow u to keep ur soundbar close.
Why Does Wireless Interference Occur?
Well, many different devices may use the same wireless frequency (2.4Ghz). If these are near the soundbar and subwoofer, interference may cause some sound interruption.
So, make sure nothing running on a 2.4GHz bandwidth (i.e anything that uses Bluetooth) is near the sound-bar/sub.
3. Disable Router Auto Channel Switching
If your soundbar uses WiFi, your router channel settings are very important.
What are WiFi channels?
If your router channels are set to auto (auto-channel switching), this may be what is causing your subwoofer to cut out. Disable this audio setting and configure your network to use a consistent wireless broadcast channel.
You can change your channels to say 11 and 161 to fix the issue. The point is, you should change the wireless broadcast channel to one that is not in use by any other networks around you. If you are unable to do this yourself, connect your ISP for assistance.
4. Disable Auto Power On Feature
The auto power on feature can be quite a useful one for saving power and reducing unnecessary subwoofer hum.
However, it can be quite a disadvantage as well. The auto-on feature is used to turn on the subwoofer automatically only when the sub detects a signal through the LFE output.
This means that the subwoofer won’t turn on with auto on automatically when the A/V receiver is turned on. This can also cause the sub to drop if the signal is not strong enough. Remember, different subwoofers have different sensitivities as far as the auto-on feature is concerned.
5. Proximity and Alignment
You need to make sure that the soundbar is within a good range of your subwoofer so that the signal is strong and maintained.
You should also ensure that there are no great obstructions in the way between the soundbar and the subwoofer. This includes walls, devices, and so on.
Sometimes, alignment helps as well. Try aligning the soundbar and subwoofer in parallel or perpendicularly instead of being horizontally aligned and see if this fixes the issue. Remember, sound wave direction is very important for interference to occur.
Common LG Problem?
If you have an LG soundbar, it is very important that you check the soundbar and not just the subwoofer.
We have found that in many instances, the issue is really with the LG soundbar, especially the LG SL6Y, SL7Y, SL8Y, SK9Y, SL8YG, and so on. Many people who have purchased these devices complain about their connectivity issues.
If you purchased the device new, return it if under warranty or sent it in for servicing. In either case, don’t let LG send you the same device, instead upgrade to a different one.
If you purchased the device used, you may need to exhaust all the options we have presented.
The fact is, as far as these devices are concerned, LG has just made very poor quality products and as far as we have seen, there is very little that can be done to remedy the problem. Something very wrong with LG’s quality control when these devices were produced.
In most cases, even new LG soundbars start cutting out right after installation usually for a second or two every few minutes. The common telltale sign is that the green light on the subwoofer would turn off and back on every time the cut out happens.
If you are looking for a good soundbar, there are many other brands that offer good options such as Sony or Samsung.
Having a subwoofer disconnect then reconnect itself every so often is quite annoying. If you have tried all the options we have presented to fix your issues with your subwoofer and soundbar disconnecting intermittently, we hope you have found a solution and now have steady bass coming from the subwoofer.